Strategy & Operations, FDE

About the role

Forward Deployed Engineering (FDE) embeds with strategic customers to build production AI systems on Claude. The team takes on work where no playbook exists, turns what works into repeatable patterns, and brings learnings back to Product and Research.

We're hiring a dedicated Strategy & Operations Lead for FDE. You'll be the strategy partner to FDE leadership, owning plans, headcount, capacity, and engagement pricing.

You'll sit on our GTM Strategy & Operations team, dedicated full-time to FDE. You'll work closely with Finance, Deal Desk, Legal, Revenue Operations, Partnerships, and Applied AI, and with FDE program leads.

Key responsibilities:

• Own the plan: Build FDE's annual and quarterly plans, including headcount, capacity, and the mix of work.
• Model demand and capacity: Build demand, capacity, and staffing models.
• Run business reviews: Lead FDE's monthly and quarterly reviews.
• Build reporting: Work with Revenue Operations and Data Science to automate reporting.
• Shape the commercial model: Partner with Finance, Deal Desk, and Legal on pricing and contracting.
• Scale through partners: Build plans for moving work to delivery partners.
• Design the org: Work with FDE leadership and People on new roles and headcount.
• Lead cross-functional projects: Take on questions spanning multiple teams.
• Automate with Claude: Use Claude Code and agents to build and run models and workflows.

Minimum qualifications:

• Experience in strategy and operations, business operations, or consulting.
• Understanding of how a services business operates.
• Ability to build capacity or staffing models.
• Experience running planning cycles and business reviews.
• Ability to influence senior leaders without direct authority.
• Comfortable working with imperfect data and improving processes.
• Familiarity with AI tools.

Preferred qualifications:

• 10+ years in GTM strategy and operations or consulting.
• Experience building operations for a professional services or FDE team.
• Worked on services pricing and deal terms.
• Experience with delivery partner programs.
• Technical fluency to discuss LLM applications.

The annual compensation range for this role is $270,000-$310,000 USD.