Description
Gong is looking for a Senior Director of Quality to join its R&D team and define how quality is managed, measured, and improved across the company.
As Senior Director of Quality & Reliability Engineering at Gong, you will lead the Quality Engineering, SRE, and NOC teams. You will help Gong move from reactive quality and reliability operations toward an engineering-owned model in which teams ship with confidence, operate their services responsibly, and continuously learn from production.
Key responsibilities:
- Define and lead Gong’s quality and reliability strategy across R&D, including ownership expectations, standards, and metrics.
- Lead and coach the Quality Engineering, SRE, and NOC organizations, creating clear missions, healthy interfaces, and strong career growth.
- Establish a pragmatic quality-and-reliability operating model spanning design, development, production operations, incident response, and learning.
- Guide Gong’s QE methodology and tooling, including automation strategy, test architecture, test data, test environments, performance testing, and other non-functional quality practices.
- Set the direction for reliability engineering, including observability, alert quality, capacity and performance, incident management, and reduction of operational toil.
Requirements:
- Significant experience leading Quality Engineering, SRE, production engineering, or a comparable combination of quality and reliability functions in a complex SaaS or cloud-product environment.
- Experience leading multiple technical teams and managers, with a track record of building effective organizations, clarifying ownership, and developing leaders.
- Strong technical judgment across test architecture, automation, observability, service reliability, incident management, and production operations.