Senior Customer Engineer, LATAM - MCR (Santiago, Chile).

About the Role

As a Senior Customer Engineer at Cloudflare, you will drive the technical go-to-market strategy for enterprise solutions in Latin America. You will act as a trusted advisor who owns the technical relationship from first discovery to long-term adoption and account growth.

Key Responsibilities

• Technical Validation: Partner with Account Executives to lead technical discovery, build custom architectures, and run product demos and Proof of Concepts (PoCs) for Security, Networking, and Developer Platforms.
• Customer Adoption & Value Realization: Oversee technical onboarding and implementation. Serve as the main contact for the customer. Monitor health scores and telemetry to speed up time-to-value and fix bottlenecks.
• Commercial Accountability & Expansion: Carry a variable quota tied to new business and account growth. Lead technical Quarterly Business Reviews (QBRs) to show return on investment (ROI) to executives.
• Trusted Advisory: Maintain deep relationships with key stakeholders through every stage,onboarding, maturity, renewal, and expansion.
• AI Orchestration & Workflow Automation: Act as an AI-augmented engineer. Use AI agents to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring.

Minimum Qualifications

• Experience: Background in a customer-facing technical role like Solutions Engineering or Sales Engineering (leveling varies by experience).
• Technical Acumen: Expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Commercial Mindset: Track record in a quota-carrying or revenue role with knowledge of SaaS metrics and enterprise sales cycles.
• Communication: Strong presentation skills to bridge deep tech details with C-suite business strategy.

What Makes Cloudflare Special?

• Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work.
• Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
• 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.