Customer Evidence Manager

Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers its managed sales motion.

This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published , it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward.

You will produce customer evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact.

Responsibilities

• Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability of the asset library , case studies, ROI studies, video testimonials, peer reviews, customer voice, and competitive proof.
• Manage the sales content library, organizing assets by deal stage, customer profile, vertical, and product; setting and enforcing freshness standards; and proactively surfacing content gaps.
• Run a recurring Sales–Marketing feedback session to understand seller needs, assess content performance in live deals, and prioritize new evidence.
• Ensure the right proof reaches the right seller for the right deal stage proactively, and track evidence utilization by account executive and deal stage to close adoption gaps.
• Partner with Marketing Operations to build campaign attribution and reporting in Salesforce, measuring evidence's influence on pipeline, win rate, and sales-cycle velocity.
• Provide monthly reporting to Sales and Marketing on evidence performance and pipeline acceleration, and maintain a rolling pipeline of customers at each stage of evidence development.

Requirements

• 8+ years in B2B content marketing, customer marketing, or sales enablement , ideally spanning all three.
• Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles.
• Strong command of complex B2B sales cycles and the specific evidence needed at each stage.
• Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement.
• A creative/editorial background with strong instincts for what makes a compelling customer story and credible social proof.

Preferred Qualifications

• Proficiency with Highspot, Seismic, DocSend, or a comparable sales content platform.
• Experience with Salesforce campaign attribution, pipeline reporting, or closely related revenue analytics.
• Experience supporting enterprise or managed sales motions in a SaaS environment.
• Experience developing customer proof for AI products, workflow products, or multi-product platform adoption.
• Familiarity with G2 or other peer-review programs, and with GEO / customer-voice strategy.
• Experience partnering with Marketing Operations/Campaign Enablement/ Marketing Data Science on content attribution and sales-content analytics.
• Experience developing evidence for priority verticals.

Compensation

Canada Pay Range: $142,800-$193,200 CAD