Description
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
As a Development Director, FC Live Platform Operations, you will lead the FC Live Platform Operations team, a group responsible for the overall health, effectiveness, and operational readiness of the FC live service. This team owns critical operational capabilities including service performance monitoring, release management, player insights gathering, player-facing communications, and coordination of major milestones such as the launch of new FC titles.
Responsibilities:
- Own operational outcomes for the FC Live Platform Operations area, ensuring priorities, processes, and execution are aligned with product and business objectives.
- Partner with the Area Producer to define priorities, workforce plans, and operational initiatives, driving execution against area goals.
- Serve as the primary operational point of contact for leadership, providing visibility into progress, risks, dependencies, and key decisions.
- Lead cross-functional programs and initiatives, aligning teams and stakeholders to deliver results through collaboration and influence.
- Establish and continuously improve the operating model, team capabilities, and ways of working that enable efficient, predictable, and high-quality delivery.
- Support and develop Development Directors and Producers by providing guidance, removing obstacles, and fostering a culture of accountability and continuous improvement.
- Balance strategic planning with hands-on execution, personally leading key initiatives, operational improvements, and special projects as needed.
Experience:
- 8+ years of experience leading complex programs, operations, or projects, including 6+ years in an operational leadership role.
- Proven ability to build and improve operational processes, team effectiveness, and delivery outcomes.
- Experience driving outcomes in matrixed organizations through influence, collaboration, and stakeholder alignment.
- Experience managing, coaching, and developing team members.
- Strong execution, problem-solving, risk management, and prioritization skills.
- Excellent communication skills, with the ability to influence stakeholders and communicate effectively with senior leadership.
- Working knowledge of Agile, Lean, or continuous improvement practices.
The team operates in a hybrid model, working onsite in Vancouver three days per week (Tuesday, Wednesday, and Thursday).
COMPENSATION AND BENEFITS The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
- British Columbia (depending on location e.g. Vancouver vs. Victoria) $122,300 - $170,700 CAD