Analyst Customer Support - STA - Indianola, PA

At Bayer, we're visionaries driven to solve the world's toughest challenges and strive for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility.

This one-year, Short-Term Assignment (STA) provides comprehensive customer service and support across various channels for both business and end-consumer customers. You will handle post-sale inquiries, including technical and non-technical issues, through remote support via phone, online chat, or text, as well as in-person assistance at distribution centers or service facilities.

Your tasks and responsibilities:

• Support U.S. Order-to-Bill (O2B) operations for the Radiology Consumables business, partnering with the Shared Services Organization (SSO), internal teams, and external customers;
• Process customer orders and serve as a primary point of contact for order, pricing, product availability, supply, and service-related inquiries;
• Resolve customer issues through proactive communication, root-cause analysis, and coordination with Contracts, Sales, Finance, Credit, Logistics, Supply Chain, and Product Supply teams;
• Monitor KPIs and SLAs and identify trends, process improvements, digital opportunities, and training needs;
• Partner with the Contracts team to prevent and resolve pricing issues;
• Support contract reviews, quotes, pricing reports, and contract information requests;
• Provide phone coverage and coordinate team assignments to maintain strong customer service levels;
• Maintain customer and sales relationships, capture customer feedback, and support field-team requests and account maintenance activities;
• Support Master Data Governance processes for customer master-data requests in collaboration with SSO teams;
• Participate in cross-functional projects that improve operational efficiency, customer experience, and O2B processes;
• Support team members as needed and provide constructive feedback and development input to O2B leadership.

Requirements:

• Bachelor's degree in Business, Supply Chain, Logistics, Customer Service, or a related field preferred;
• Alternatively, five or more years of relevant customer-service experience in lieu of a Bachelor's degree;
• Proficiency in SAP and familiarity with Oracle Business Intelligence, Vistex, EDI transactions, and customer master-data processes;
• Understanding of customer requirements, contract and pricing processes, and end-to-end supply-chain activities;
• Strong customer-service, relationship-management, communication, and problem-solving skills;
• Ability to conduct root-cause analysis, prevent recurring issues, and identify improvement opportunities;
• Ability to manage multiple priorities accurately in a fast-paced, high-volume environment;
• Demonstrated adaptability, sound judgment, teamwork, and ability to work effectively across internal and external stakeholder groups.

Preferred qualifications:

• At least two years of experience in Customer Service, Sales, Logistics, Supply Chain, or a related operational role;
• Relevant internships may be considered;
• Healthcare, pharmaceutical, medical-device, or OTC industry experience.

Benefits:

• Salary between $52,960.00 to $79,440.00;
• Additional compensation may include a bonus or incentive compensation;
• Health care, vision, dental, retirement, PTO, sick leave, etc.