Workplace and Facilities Manager, North America

ZoomInfo is seeking a hands-on, systems-first Manager, Workplace Experience and Facilities. As a Workplace and Facilities Manager, North America, you will partner closely with the Head of Global Real Estate, Workplace and Security (GREWS) to translate global workplace and security strategy into consistent, high-quality execution across North American hubs.

Responsibilities:

Facilities and Physical Security:

• Build upon established facilities management programs, ensuring operational excellence at every site.
• Own preventative maintenance, vendor management, and moves/adds/changes (MACs) at hub sites, ensuring accuracy of space management software and seating assignments.
• Manage internal ticketing system, ensuring team response time meets SLAs.
• Manage a seven-figure OpEx budget, including forecasting, quarterly reconciliations, and cost optimization.
• Support quarterly ESG data collection and sustainability initiatives across sites.
• Refine existing physical security program, including ownership of visitor management software and coordinating with building security.
• Manage access control and badging systems, including key card provisioning, deactivation, and audits.
• Maintain emergency response plans, run fire life safety drills, and develop onsite safety/emergency response teams (ERTs) in each location.

Workplace Experience & Events:

• Deliver a scalable People Experience Events program - including employee events, team offsite logistics and more - bespoke to each site while operating from a shared budget and execution playbook.
• Manage the Food & Beverage program in hub sites. Responsible for budget management and ensuring vendor service levels are met.
• Administer the company’s employee recognition platform, including budget management and utilization metrics.
• Partner with local site leaders to ensure programs and experiences reflect ZoomInfo culture.

People Leadership & Stakeholder Management:

• Directly manage a team of four across three locations, empowering them to execute day-to-day operational work while setting clear goals, providing growth opportunities, and building team capability.
• Partner closely with the Head of GREWS to align regional execution with global strategy, escalating risks and surfacing opportunities for program improvement.
• Communicate proactively and clearly across all levels of the organization, translating operational plans into employee-facing communications.

Requirements:

• 5-7 years of experience scaling workplace and facilities programs in a complex, multi-site environment.
• A systems-first thinker who is also a genuine “people person”.
• Demonstrated experience managing seven-figure operations budgets.
• Experience developing emergency response plans, running safety drills, and leading onsite safety/emergency response teams.
• Familiarity with access control fundamentals, including key card/badging systems.
• Experience administering employee recognition platforms, or similar programs.
• Experience leading change management initiatives with employees and stakeholders.
• Proven people leadership experience with the ability to manage and develop a geographically distributed team.
• Strong stakeholder management and communications skills; able to influence outcomes and align cross-functional partners.

Preferred Certifications:

• FMP, CFM or MCR preferred, but not required.
• CPR/First Aid certification a plus.

Working Conditions:

• This role is based onsite in Waltham, MA. Occasional travel to other locations required.
• Ability to walk assigned facilities regularly, including navigating stairs across multi-floor buildings, and to occasionally lift or move equipment up to 40 lbs.
• Availability to respond to occasional after-hours facilities or safety emergencies as needed.