Description
The UK Health Security Agency (UKHSA) is seeking a User Researcher to join their team. The successful candidate will work as part of a multidisciplinary squad collaborating with teams across UKHSA to ensure design projects are rooted in a deep understanding of users and their needs.
The User Researcher will be responsible for:
- Carrying out user research activities, creating research plans, recruiting participants, preparing discussion guides, creating information gathering artefacts, running and moderating user research sessions
- Analysing and synthesising user research data to present clear and engaging user insights and actionable findings, using creative approaches to storytelling
- Contributing to the improvement of user research practice and ways of working by adhering to and embedding consistent and high-quality professional standards
- Driving awareness of user research practices, advocating for user needs and user research to be embedded within strategy, policy and service design
- Working collaboratively and in an inclusive manner by involving teams and colleagues from across UKHSA in user research to help everyone develop a deep understanding of UKHSA’s users’ needs
- Acting as the voice of users in the design of services, making actionable recommendations based on insights and communicating these to stakeholders clearly and confidently
- Ensuring research practice is high quality and meets government and NHS standards and industry best practice – using peer reviews and critique processes to gather feedback and share best practice
- Actively contributing to the UKHSA’s community of practice, advocating for user research and supporting the creation of the right environment and processes to establish the profession within UKHSA
The ideal candidate will have:
- Experience of using user-centred design methods and practices in complex organisations
- Experience of designing and delivering inclusive user research with a range of users
- Experience of qualitative research methodologies and knowing how to apply different methods to different research projects
- Experience of using basic techniques to analyse and synthesise findings
- Ability to create actionable, evidenced-based insights using a variety of techniques to tell compelling stories
- Experience of developing user research practices and a good understanding of the key standards in assuring the quality of user research
- Ability to explain the value of research practice, navigate stakeholder landscapes and gain support for research plans, findings, and ways of working
- Ability to work as part of a multidisciplinary team, working directly with other professions to ensure effective and timely delivery
The role offers a salary of £41,983 - £52,113 per year, and a range of benefits including a Civil Service pension with an employer contribution of 28.97%, learning and development tailored to the role, an environment with flexible working options, and a culture encouraging inclusion and diversity.