Description
We are seeking a Physical Security Technology Specialist to join our team. As a specialist in the field of Support Service, you will apply theory in practice with an in-depth understanding of a specific area and independently perform the full range of responsibilities within the role.
You will provide specialized support for global physical security technology and supporting infrastructure, including enterprise access control, video surveillance, cloud-based security platforms, and related connectivity.
Responsibilities
- Administer and support enterprise physical security systems across global operations.
- Deploy, configure, maintain, and troubleshoot access control platforms, including Verkada, Avigilon, and Openpath.
- Manage camera systems, wired access control panels, surveillance devices, monitoring solutions, and associated infrastructure.
- Monitor security events and the operational health, availability, and performance of physical security platforms.
- Provide smart-hands support for servers, network equipment, access control systems, surveillance devices, PCs, and infrastructure management tools.
- Deploy hardware; perform rack-and-stack activities; and install, configure, commission, replace, upgrade, and refresh security and infrastructure equipment using standardized procedures.
- Perform firmware upgrades, software updates, security patching, and device lifecycle management for cameras, access control systems, servers, and supporting infrastructure.
- Investigate and resolve alerts, outages, connectivity loss, and performance degradation, and coordinate restoration efforts.
Requirements
- Experience managing and supporting enterprise physical security systems in a distributed environment.
- Knowledge of access control, video surveillance, monitoring platforms, and supporting infrastructure technologies.
- Ability to troubleshoot hardware, software, network connectivity, and platform-related issues.
- Experience with system deployment, hardware installation, configuration, commissioning, and lifecycle management activities.
- Ability to develop and deliver internal communication plans with guidance from senior leadership.
- Experience preparing complex documents, reports, operational procedures, technical documentation, and asset inventories.
- Ability to build and maintain effective relationships with internal stakeholders, vendors, and cross-functional teams.
- Willingness and ability to travel domestically and internationally up to 25% and participate in an on-call support rotation.
Benefits
- U.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.
- This job is eligible for an annual incentive bonus.
- Country-specific benefits are available. Click here to access benefits specific to your location.