Associate I, Business Operations

Databricks' Sales Operations team is transforming how operational work gets done by shifting from manual, high-volume request processing to an AI-first operating model. In this role, you will own a portfolio of AI agent workflows that automate business-critical Sales Operations processes.

Responsibilities:

• Build and operate AI agents , translating operational SOPs into agent workflows; deploying, monitoring, and fine-tuning agents that handle field requests autonomously
• Own an agent portfolio , managing a set of automated workflows end-to-end, including agent-to-human escalation paths and performance optimization
• Drive process and systems improvement , identifying next workflows to automate; diagnosing cross-system integration issues; leading data quality remediation
• Partner cross-functionally , gathering requirements from Sales, Finance, IT, and Strategy stakeholders; influencing Directors and Sr. Directors on automation priorities
• Support operational continuity , contributing to critical business processes including annual planning cycles

Requirements:

• 5–8 years in operations, systems administration, or business process automation , ideally in high-growth tech companies
• Systems fluency , understanding APIs, data schemas, and integration patterns; knowing how enterprise systems connect
• AI-native thinking , using LLMs, agent platforms, and automation tools to solve business problems; strong judgment on when to automate vs. when manual oversight is needed
• AI agent deployment , hands-on experience building AI agents or automation workflows
• Process design , thinking in systems, not tasks; proven track record designing and improving operational workflows
• Cross-functional influence , comfortable gathering requirements across multiple teams and influencing Director-level stakeholders
• Bias for action , self-motivated; finding ways forward with AI tools rather than waiting to be unblocked