Lead Business Analyst- Product

We are looking for a talented Lead Business Analyst to partner with us in our mission to make Indians healthier, while bridging the health protection gap.

Job Description: As a Lead Business Analyst, your typical week might include managing health & wellness business requirements and implementation in active collaboration with functional representatives.

Responsibilities:

• Manage health & wellness business requirements and implementation in active collaboration with functional representatives.
• Solicit, develop, and validate business requirement documentation through a clear understanding of ‘asis’ vs ‘to-be’ process, and document clear acceptance criteria for user stories.
• Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences.
• Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects.
• Perform process impact analysis across various platforms, holding an end-to-end view of user journeys.
• Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff.
• Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives.
• Partner functional process owners to support capability vision, strategy & roadmap.
• Understand business objectives, processes, and products to make educated recommendations.
• Document business process flow diagrams and review with functional stakeholders.
• Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies.
• Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy.
• Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes.
• Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version.
• Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while collaborating closely with functional users.
• Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing.

Requirements:

• Have 10-15 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing.
• At least 3 years’ experience in health insurance is required.
• Have end-to-end knowledge of health insurance products, operations processes, and technology systems.
• Can understand high-level processes and can convert them into detailed business requirement documents.
• Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
• You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations.
• Are a true team player.
• Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions.
• Can function as an indispensable member of the team.
• Are passionate about operating iteratively.
• Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively.
• Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement.
• Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools.