Description
The International Rescue Committee (IRC) is seeking a Client Voices Promoter to play a key role in supporting client engagement and feedback initiatives at the local level. The successful candidate will work to bring together multi-ethnic, multi-racial and multi-sector constituencies to build the power of refugees and immigrants and the organizations that serve them to ensure their sustainability and improve people's lives.
Responsibilities:
- Partner with IRC program staff to execute client satisfaction and feedback initiatives, including surveys and focus group discussions.
- Collaborate with clients to ensure their feedback informs IRC program planning and service improvements.
- Identify and implement preferred client engagement and feedback methods tailored to community needs.
- Act as a liaison between IRC and local refugee communities, representing their concerns and suggestions to office leadership.
- Support client participation in discussions with external partners to amplify their influence on broader community strategies.
- Attend community events and workshops to maintain strong connections with refugee communities and identify areas for program enhancement.
- Organize and facilitate leadership and civic engagement training sessions to empower clients as advocates and community leaders.
- Coordinate community events and focus groups to encourage active client involvement in IRC decision-making processes.
- Ensure alignment with IRC's client complaints and feedback policies, supporting consistent and ethical practices.
- Maintain accurate records of feedback and engagement initiatives to track progress and inform future strategies.
- Proactively engage with clients and raise their issues to IRC leadership to inform organizational priorities.
- Perform additional tasks as assigned to support IRC's mission and client-centered programming.
Job Requirements:
- Undergraduate degree preferred, in relevant field of study.
- Minimum 3 years of work experience.
- Demonstrated experience working with refugees, asylees, victims of human trafficking, and/or immigrant populations required.
- Community outreach experience preferred.
- Strong written, oral, and interpersonal communication skills: the ability to communicate effectively and build relationships with colleagues and partners in a cross-cultural, multi-disciplinary environment, and the ability to present to a varied public required.
- Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines required.
- Fluency in English, both verbal and written, is required. Fluency in other languages and cultures of the local refugee population including Arabic, Swahili, French and Pashto/Dari is strongly preferred.
- A valid driver's license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area required.
Compensation: $20/hr
Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.