Description
Howden is seeking a Claims Handler to join their Cardiff or Swansea teams. As a Claims Handler, you will play a vital role in delivering detailed and efficient claims service to clients.
Responsibilities:
- Handle commercial motor claims from start to finish, demonstrating expertise in insurance policies, coverage types, and claims procedures.
- Collaborate with different teams and external vendors to facilitate timely and efficient claims resolution.
- Apply analytical skills to analyse claims data, identify trends, and develop strategies to reduce risk and enhance claims management processes.
- Foster positive relationships with clients, brokers, insurers, and industry partners to improve customer satisfaction.
- Stay ahead of industry trends, regulatory changes, and emerging technologies to drive innovation in claims handling processes.
- Present reports and presentations highlighting key performance indicators.
- Conduct on-site visits to clients in the event of a loss, investigating circumstances and building robust claims.
- Negotiate with insurers to secure the best possible settlement terms under the policy.
Knowledge:
- Strong understanding of commercial motor insurance policies, coverage types, and claims procedures.
- Brokerage experience.
- Client relationship management expertise.
- Understanding of general and legal principles of insurance.
- Familiarity with relevant regulatory and legal frameworks.
Skills:
- Exceptional analytical, problem-solving, and decision-making skills.
- Excellent communication, negotiation, and interpersonal skills.
- Customer-focused approach.
- Ability to work independently, prioritise tasks, and meet deadlines.
- Confidence, assertiveness, and resilience under pressure.
- Experience in providing care and emotional support to clients.
Qualifications:
- GCSE Maths and English (or equivalent).
- A level qualification desirable.
- Possession of CII & CILA certifications considered an asset.
What do we offer in return?
- A career that you define.
- Values: Our successes have all come from someone brave enough to try something new; We support each other in the small everyday moments and the bigger challenges; We are determined to make a positive difference at work and beyond.
Reasonable adjustments: We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.