Payment Operations Manager

At Gusto, we're on a mission to grow the small business economy.

As the Payment Operations Manager, you'll lead a team of Payment Operations Analysts and own the health of Gusto's payment operations end to end.

Here's what you'll do day-to-day:

• Lead and grow the team: Manage a team of Payment Operations Analysts.
• Manage day-to-day bank and payment partner operations: Own the operational relationship with banking and payment partners.
• Operate the compliance programs that keep payments running: Execute the day-to-day work behind Gusto's Nacha, unclaimed property, and bank compliance programs.
• Drive incident response for payment operations: Investigate and resolve payment operations incidents.
• Partner with Product and Engineering: Bring the team's operational insight into product and engineering conversations.
• Lead with AI: Model and encourage the use of AI across the team.

Here's what we're looking for:

• 7+ years of hands-on experience in payment operations, banking operations, or treasury operations
• Deep working knowledge of domestic payment rails (ACH/Nacha, wires, RTP) and experience with international money movement
• Experience managing the operational side of a bank or payment partner relationship
• Track record of operating within a compliance program
• Strong people leadership
• Comfortable operating with real ambiguity and driving cross-functional work
• AI-fluent
• Nacha AAP or AFPP certification is a strong plus