Description
We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything they do.
Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for their Employee Assistance Program (EAP), Resources for Living. The Mental Wellbeing Clinician plays a vital role in Aetna Mental Wellbeing's commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone.
Key Responsibilities:
- Deliver on-demand single session consultations, clinical assessments, triage, and informational services.
- Assist members in navigating their mental health benefits and connecting them to the appropriate services.
- Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
- Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
Required Qualifications
- Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work.
- 1+ years of crisis intervention experience
- Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools.
Preferred Qualifications
- 1+ years of EAP, Behavioral Health, or Social Services experience.
- Experience working with diverse populations.
- Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing
- Call center work experience.
- Experience in delivering services via multiple platforms (chat, video, phone).
- Strong rapport-building skills.
- Experience facilitating positive behavior changes.
- Knowledge of behavioral health benefits or behavioral health
Education
- Master's degree in a behavioral health or counseling field.
Anticipated Weekly Hours
- 40
Time Type
- Full time
Pay Range
- $54,095.00 - $155,538.00
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs