Description
We are hiring a Vendor Lead to build and scale the outsourced operating model that supports our Ads business in EMEA and globally.
This is a builder role. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes.
Responsibilities
- Build and scale BPO operating models, governance structures, and performance frameworks for Ads.
- Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality.
- Lead business reviews and executive governance forums with BPO partners and internal stakeholders.
- Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early.
- Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis.
- Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions.
- Create workforce and capacity plans aligned to business demand and growth forecasts.
- Determine which customer segments and sales motions should be handled by BPO partners versus internal teams.
- Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity.
Requirements
- 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization.
- Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion.
- Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn.
- Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets.
- Strong analytical, operational, and communication skills, with the ability to turn data into clear actions and work effectively across teams.
- Interest in using AI and automation to improve execution, visibility, and seller productivity.
This listing is enriched and indexed by YubHub. To apply, use the employer's original posting:
https://jobs.ashbyhq.com/openai/2e209adc-a378-4fcb-8077-d14bb115aea4