Description
We are looking for an FX Venue Onboarding Senior Analyst to help facilitate the growth of our FXall platform by working in our onboarding team in Manila to bring customers and liquidity providers onto our markets.
This role involves working with the product, relationship management, sales, technology and business teams to ensure the timely and effective onboarding of clients into our reference data and permissioning tool ‘FXall Admin’.
Key Responsibilities:
- Collaborate with internal partners to set up FX customers on LSEG FX trading platforms.
- Resolve sophisticated client queries, identify high-impact risks, and build internal relationships and networks with key teams.
- Stay up-to-date with changes to products and services to maintain quality of service.
- Onboard new customer (buy-side) and new provider (sell-side) clients to FXall, Matching and Workspace platforms.
- Offboard customer (buy-side) clients in FXall, Matching and Workspace platforms.
- Onboard customers to NDF Matching and handle their participant data.
- Liaise with clients and internal groups to handle Price Stream Entitlement requests.
- Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
Key Skills:
- Degree or equivalent experience level.
- Validated Customer Service skills and experience.
- Good communication and analytical skills.
- Experience working in a customer-focused environment with detailed processes/procedures.
- FX market experience and understanding of FX products.
- Strong teamwork and ability to work in a fast-paced environment under pressure.
- Experience working in an onboarding role with customer reference data.
- Flexibility to work across APAC, EMEA and AMERS working hours.
Benefits:
- Healthcare
- Retirement planning
- Paid volunteering days
- Wellbeing initiatives