Data Analytics - Recruitment Operations Specialist

The Recruitment Operations Specialist supports Agency Recruitment Operations by managing recruitment data, preparing reports and dashboards, and monitoring recruitment funnel performance.

Job Responsibilities

Recruitment Data Analysis and Reporting

• Monitor recruitment funnel performance across recruitment channels and campaigns.
• Prepare recurring dashboards, scorecards, and reports to track key recruitment metrics such as lead generation, conversion rates, onboarding progress, and recruiter productivity.
• Monitor candidate movement across the recruitment funnel and identify candidate drop-off points and engagement opportunities.
• Ensure timely and accurate preparation of management reports and performance updates.
• Assist in maintaining automated reporting tools and dashboards to improve reporting efficiency.

Stakeholder Support and Collaboration

• Provide data, reports, and analytical support for recruitment initiatives, campaigns, and business reviews.
• Support business discussions by providing relevant recruitment and operational performance data.

Data Management and Quality Assurance

• Maintain the accuracy, completeness, and integrity of recruitment-related data and reports.
• Perform regular data validation and reconciliation activities to ensure reporting accuracy.
• Support the implementation and maintenance of data governance and reporting standards.
• Document reporting processes, report definitions, and data requirements.

Process Improvement and Project Support

• Support recruitment operations projects and process improvement initiatives.
• Participate in the enhancement of reporting tools, dashboards, and recruitment tracking mechanisms.

Recruitment Systems and Analytics Support

• Maintain recruitment dashboards, reporting databases, and tracking tools.
• Utilize available analytical tools and techniques to support recruitment performance analysis.

Compliance

• Ensure that all company policies, procedures, programs, and instructions are carried out.
• Be familiar and understand Pru Life UK Compliance Standards.

Job Qualifications

• Bachelor’s or College Degree in Statistics, Business Analytics, Data Science, or related field.
• Advanced proficiency in tools such as Excel, MS SQL Server, Tableau/Power BI, and Python/R.
• Experience with CRM or ATS platforms (e.g., Salesforce, Workday).
• Knowledge of life insurance distribution channels and agent lifecycle.
• Analytical thinking and problem-solving skills.
• Understanding of recruitment KPIs and funnel metrics.
• Good communication and presentation skills.
• Detail-oriented with a focus on data accuracy and quality.
• Project management and multitasking ability.
• At least two (2) years of experience in data analytics, ideally in a role within the insurance, financial services, or sales recruitment industry.