Lead Piercer- Future Opportunities

At Mejuri, we're reimagining fine jewelry in a modern world. As our Piercing Lead, you'll be the heartbeat of the Mejuri Piercing Studio, elevating customer service, boosting profitability, and creating an environment where jewelry dreams come true.

Responsibilities:

• Oversee the piercing customer journey from start to finish
• Provide a calm and professional demeanor in piercing services
• Act as an ambassador of Mejuri and promote customer awareness about the brand
• Ensure insights and opportunities related to piercing products and services are communicated back to the Store Manager & Store Services
• Work closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio
• Update the schedule and online booking service with store staff
• Explain proper aftercare to each client and inform them of signs and symptoms of infection
• Thoroughly explain service procedures and risks to clients
• Lead by example and validate the quality of the in-store customer experience
• Ensure positive customer experience and promotion of services offerings

Operations:

• Oversee and manage all aspects of the piercing studio
• Support inventory management and feedback with Operations Lead & Store Services team
• Ensure health and safety standards are maintained
• Uphold legal compliance in all customer interactions
• Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment
• Support the check-up and downsizing process for each individual client
• Style, stack, and suggest products for piercing clients
• Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio

Requirements:

• 2+ years of experience with needle piercing
• Experience working with threadless jewelry
• Up-to-date with First Aid and Blood-borne Pathogens OSHA Certifications
• Experience working with an autoclave or statim
• Local law enforcement registration or meeting requirements by area for permits
• Understanding of local market piercing law requirements
• Strong knowledge of health and safety protocols surrounding piercing procedures
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication & customer service skills

Benefits:

• Comprehensive medical, dental, and mental health coverage
• Paid time off – inclusive of vacation and sick days
• 4 months of 80% parental leave salary top-up and personalized return to work plans
• 100% of tips earned
• Regular feedback via performance reviews
• A robust in-house retail learning program
• Generous product discount!