Senior Customer Development Representative

HSBC International Wealth and Premier Banking is seeking an experienced Senior Customer Development Representative to join our team in Beijing.

In this role, you will proactively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through understanding specific business requirements and delivering creative and flexible customer solutions.

Key responsibilities include:

• Managing client relationships and handing over customer relationships to relationship managers after closing sales
• Providing excellent services to customers and resolving enquiries and complaints to customers' satisfaction
• Participating in team building activities to share information and ideas
• Delivering fair outcomes for customers and maintaining the orderly and transparent operation of financial markets

To be successful in the role, you should have:

• A university degree or above (recognised by the state)
• Strong interpersonal skills and effective presentation skills
• Well-developed service and sales attitude with ability to work under pressure
• Presentable, outgoing, and persuasive personality
• Good oral and written English skills

HSBC offers a culture where all employees are valued, respected, and opinions count, with opportunities for continuous professional development, flexible working, and growth in an inclusive and diverse environment.