Description
We are seeking an experienced technology leader to join Cloud Platform Services as Vice President, Cloud Operations. The role will lead the Cloud Operations, with end-to-end responsibility for the stable, secure, resilient and compliant operation of cloud platforms supporting HKEX’s business-critical applications.
The successful candidate will oversee production operations across HCS, AWS, Alibaba Cloud and Google Cloud Platform (GCP), and drive the adoption of automation and Infrastructure-as-Code to improve operational efficiency and control.
Job Responsibilities
- Lead the Cloud Operations team, ensuring effective day-to-day operation and delivery of cloud platforms and services.
- Ensure the availability, stability, performance, security and resilience of cloud environments supporting critical applications.
- Establish and maintain effective observability, including monitoring, logging, alerting, service health dashboards and proactive identification of service degradation.
- Govern capacity and performance management, including utilisation monitoring, demand forecasting, service quotas and capacity planning for critical workloads.
- Oversee platform lifecycle management, including security patching, vulnerability remediation, version upgrades, technology obsolescence and end-of-support risks.
- Lead major incident and problem management, coordinating technical recovery, stakeholder communication, root-cause analysis and preventive actions.
- Ensure effective change, release and production-readiness controls for new and enhanced cloud services.
- Maintain cloud operations in accordance with HKEX technology standards, security requirements, risk appetite and applicable regulatory requirements.
- Oversee backup, disaster recovery and operational resilience, including regular recovery and failover exercises for critical services.
- Drive adoption of IaC and automation across cloud operations to improve reliability, compliance and efficiency.
- Manage cloud vendors and service providers, monitor service performance and ensure timely resolution of operational and service issues.
- Provide clear management reporting on service health, incidents, capacity, patching, vulnerabilities, lifecycle risks and operational compliance.
- Develop team capabilities and promote a strong culture of service ownership, risk awareness, collaboration and continuous improvement.
Qualification Requirements
- University degree in Computer Science, Information Technology, Engineering or a related discipline.
- Substantial experience in cloud infrastructure, technology operations, production support, Site Reliability Engineering or IT service management, including leadership responsibility.
- Proven production support experience with enterprise cloud platforms is essential, preferably across AWS, Alibaba Cloud, GCP, HCS or comparable large-scale cloud environments.
- Strong experience supporting business-critical production systems requiring high availability, resilience, security and recovery capabilities.
- Solid knowledge of incident, problem, change, capacity, configuration and service lifecycle management.
- Hands-on understanding of observability, cloud security, IAM, networking, backup/DR, vulnerability management, patching and platform upgrades.
- Good understanding of Infrastructure-as-Code, Terraform, CI/CD, cloud automation and Policy-as-Code, with demonstrated experience driving their adoption within production operations.
- Proven experience working effectively with Cloud Engineering, Platform Engineering or SRE teams to translate operational requirements into scalable engineering and automation solutions.
- Experience with Kubernetes, cloud-native platforms and ITIL/SRE practices would be an advantage.
- Experience in financial services, financial-market infrastructure or another highly regulated industry would be a strong advantage.
- Relevant cloud, IT service management or security certifications, such as AWS, Google Cloud, Alibaba Cloud, Kubernetes, ITIL, CISSP, CISM or CCSP, would be advantageous.
- Strong leadership, analytical, communication and stakeholder-management skills, with the ability to remain effective during critical production incidents.