Senior Network Engineer

We are looking for a Senior Network Engineer to join a dynamic team. The role requires expertise in routing and switching in data center/AI/storage/HPC environments.

As a Technical Support Engineer, you will be a proficient communicator who takes ownership of resolving issues while maintaining high customer satisfaction. You will interact with Engineering, Marketing, and Support teams on technical issues.

The standard work schedule for this role is Tuesday through Saturday.

Responsibilities:

• Tier 3 support: installing, supporting, and resolving technical issues
• Develop and present comprehensive solutions to customer problems, including project management of complex installations
• Problem reporting, customer concern replication, and resolution management
• Respond to customer technical inquiries
• Site visits and conference calls with customers and partners
• Developing and refining internal processes to improve support efficiency and productivity

Requirements:

• B.Sc. in Computer Science, Software Engineering, or Electrical Engineering or equivalent experience
• 5+ years of experience in providing Customer Support for hardware and software products
• Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols
• Extensive knowledge and troubleshooting experience with LAN Switching/routing, IP Routing protocols, and virtualization
• Linux experience and scripting
• Automation - Ansible
• Ability to work under pressure and support high-level customers
• Experience with operating and configuring major vendors' network equipment
• Analysis and diagnosis of complicated networking problems
• Good communication and presentation skills
• Excellent verbal and written English skills
• Tenacious, with good follow-up, and attention to detail

Preferred Qualifications:

• Knowledge of Linux/Unix (Administration level)
• Ethernet (10/40 GigE) and/or Infiniband
• Clustering or data center technologies including Upper Layer Protocols
• Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision