Description
We are seeking a Customer and Trading Manager to lead our small supermarket team in Armagh. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.
Job Responsibilities:
- Work closely with a small team of managers to ensure the store runs smoothly every day.
- Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
- Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
- Provide support to other stores in the network as needed.
Requirements:
- Previous line management experience in a fast-paced, operational environment.
- Proven track record of delivering excellent customer service and coaching colleagues to do the same.
- Experience of leading a team in a fast-paced, customer-facing environment.
- Operational leadership skills, with ability to take responsibility for store operations in the absence of more senior managers.
- Demonstrated success in meeting or exceeding KPIs.
What We Offer:
- Competitive salary (£31,700 pro rata).
- Discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat.
- Annual bonus scheme.
- Free food and hot drinks provided in-store.
- Generous holiday entitlement, maternity and paternity leave.
- Pension scheme with employer matching contributions.
- Share scheme.
- Wellbeing support, including emotional support, counselling, and financial advice.
- Cycle to Work scheme.
- Special offers on gym memberships, restaurants, and more.