Description
Visa is seeking a Technical Solutions Consultant to join their team in Warsaw. As a Technical Solutions Consultant, you will play a key role in supporting customers and solving complex technical issues across Visa and Cybersource products and solutions.
The estimated salary range for a new hire into this position is zł164,150 - zł269,675 which may include potential sales incentive payments. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.
Key Responsibilities:
- Provide advanced technical consultation and support for complex customer implementations, integrations, and production issues.
- Investigate and resolve complex technical challenges across APIs, payment processing, authentication, tokenization, risk solutions, and related technologies.
- Act as a trusted technical advisor and subject matter expert, providing customers and internal stakeholders with product expertise, solution recommendations, and best-practice guidance.
- Lead technical discussions with customers, partners, and internal teams on solution architecture, integrations, and product capabilities.
- Manage high-priority customer escalations, driving issues through to resolution and providing clear, regular communication throughout the incident lifecycle.
- Partner with Product, Engineering, Operations, and Client Services teams to resolve issues and continuously improve products and services.
- Identify recurring technical issues and trends, contributing to root-cause analysis, problem management, process improvements, and automation opportunities.
- Develop and maintain knowledge articles, troubleshooting guides, technical documentation, and operational procedures.
- Support new product launches, migrations, and strategic customer initiatives.
- Share technical knowledge across the team and provide guidance and mentoring to junior colleagues.
- Support team coordination and operational activities, including acting as a deputy for leadership when required.
- Contribute to individual and team performance objectives and participate in off-hours/on-call support when required.
- Use digital tools and emerging technologies, including Generative AI, to enhance productivity, troubleshooting, knowledge management, and customer engagement.
Qualifications:
- Relevant experience supporting complex technical products, SaaS platforms, enterprise applications, integrations, or payment technologies.
- Experience working in a technical support, technical consulting, solutions engineering, or client services environment.
- Strong troubleshooting, analytical, and problem-solving skills, with the ability to diagnose complex issues across multiple systems and technologies.
- Hands-on experience with APIs, web services, JSON, XML, transaction flows, application logs, and integration troubleshooting.
- Good understanding of networking concepts and web technologies, including TCP/IP, DNS, SSL/TLS, VPNs, and proxies.
- Experience using databases and SQL for troubleshooting and data analysis.
- Experience supporting enterprise customers and managing customer-facing technical issues and escalations.
- Fluent English and strong communication, collaboration, and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences and work effectively with Product, Engineering, Operations, and other cross-functional teams.
- Experience within payment processing, eCommerce, digital payments, or financial technology would be an advantage.
- Experience with incident management, product launches, migrations, service improvement, or technical documentation would be beneficial.
- Ability to share technical knowledge and provide guidance or mentoring to other team members.