Duty Manager

We are seeking a Duty Manager to join our team at Heathrow Airport. As a Duty Manager, you will be responsible for ensuring the day-to-day operation is managed effectively and efficiently through strong leadership of the teams, focusing on safety, security, on-time performance, and operational efficiency.

Key Responsibilities:

• Deliver daily team briefings, ensuring staff are aware of customer requirements and have necessary equipment
• Ensure delivery of cleaning standards in line with service level agreements
• Conduct final cleaning sweeps on aircraft, identifying and rectifying any shortfalls in standards
• Identify areas for improvement and propose solutions to senior management
• Ensure adequate resources are in place for all shifts
• Establish and maintain good relationships with client airlines and stakeholders
• Comply with health and safety regulations and manage risk assessments
• Coach and train team members to meet and exceed standards
• Support account managers in delivering excellent service to airline partners

People Management Responsibilities:

• Implement key performance indicators for direct reports
• Manage staffing levels, absence, and annual leave
• Conduct return-to-work interviews for sickness absence
• Ensure effective communication with all parties
• Maintain staff discipline and conformance with company and regulatory requirements

Requirements:

• Previous management/supervisory experience of at least 2 years
• Experience working on a shift pattern and in a similar role within the aviation sector or related customer services sector
• Experience of managing large groups of team members
• Proven record of success in raising and delivering high standards of customer service
• Working knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint)
• Full UK driving license
• Right to work in the UK
• Pass a DBS check
• Provide 5 years' reference information

Benefits:

• 24/7 GP support for you and your immediate family
• Mental health support and life event counseling
• Get Fit programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app