Administrative Associate

We are seeking an Administrative Associate to join our team in Anchorage, AK. As an extension of senior management, you will ensure a positive customer experience, provide administrative support, and perform various duties.

Key responsibilities include:

• Coordinating service requests with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work
• Managing warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution
• Serving as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries
• Maintaining accurate records of service activities, work orders, customer communications, and warranty documentation
• Supporting service operations by coordinating technician schedules and ensuring effective communication between customers, technicians, and internal teams
• Utilizing Microsoft Office and service management systems to complete administrative tasks and maintain accurate information
• Providing administrative support to senior management, including scheduling, correspondence, reporting, and document preparation

Requirements:

• High school diploma or equivalent, with 2+ years of administrative, customer service, or service coordination experience
• Strong organizational and multitasking skills with the ability to manage schedules, work orders, and multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills for interacting professionally with customers, technicians, vendors, and internal teams
• Proficiency with Microsoft Office and experience using scheduling, service management, ERP, or related software systems
• Experience in a service, construction, equipment, automotive, or warranty administration environment preferred
• Familiarity with warranty claim processing, invoicing, dispatch, or service coordination preferred