Description
We are seeking a Liability Associate Claim Adjuster to investigate, evaluate, negotiate, and resolve first-party automobile physical damage claims and third-party automobile and general liability property damage claims.
Key Responsibilities
- Investigate claims to determine coverage, liability, and damages
- Review accident reports, witness statements, repair estimates, and related claim materials
- Conduct interviews with claimants, insureds, witnesses, and other involved parties
- Analyze policy provisions and coverage details to determine claim applicability
- Complete damages investigations, including repair estimates, loss of use, and diminished value
- Issue payments in accordance with coverage, liability, and damages investigation, company policies, and client service standards
- Identify subrogation or other risk transfer opportunities and refer files to the subrogation unit
- Manage assigned claims from initial report through resolution
- Establish and maintain claim reserves based on claim exposure
- Establish and maintain a plan of action and file diary
- Evaluate damages, including bodily injury, liability exposure, and property damage
- Negotiate settlements with claimants, attorneys, and other involved parties
- Process form letters and maintain regular communication with clients, insureds, claimants, and other involved parties
- Provide updates regarding claim status, strategy, and resolution progress
- Deliver high-quality customer service and maintain accurate and detailed claim documentation
- Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards
- Identify potential fraud indicators and escalate concerns when appropriate
Skills, Knowledge & Expertise
- Claims adjusting licenses as required by jurisdiction (Florida)
- Fully remote position, but must reside in Florida
- 2 years of first-party physical damage, automobile liability, commercial general liability, or closely related experience
- Strong investigative, analytical, and negotiation skills
- Excellent written and verbal communication abilities
- Ability to manage multiple claims while maintaining quality and service standards
- Knowledge of Florida Sovereign Immunity law
Benefits
- Medical, dental, and vision plans
- 401(k) plan with employer matching
- Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
- Paid holidays
- Life insurance and short-term and long-term disability coverage