Description
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will perform end-to-end order management using SAP, Salesforce, and customer portals. You will maintain customer master data, part numbers, and critical specifications. You will investigate missed OTIF and resolve simple to moderately complex issues. You will communicate proactively with internal teams and customers regarding order issues. You will collaborate with stakeholders to ensure order flow and resolve queries. You will build relationships with assigned customers. You will handle line stop or AOG situations with stakeholder coordination. You will meet KPIs and SLAs and participate in company initiatives.
Responsibilities:
- Perform end-to-end order management using SAP, Salesforce, and customer portals
- Maintain customer master data, part numbers, and critical specifications
- Investigate missed OTIF and resolve simple to moderately complex issues
- Communicate proactively with internal teams and customers regarding order issues
- Collaborate with stakeholders to ensure order flow and resolve queries
- Build relationships with assigned customers
- Handle line stop or AOG situations with stakeholder coordination
- Meet KPIs and SLAs and participate in company initiatives
- Follow up on delays and coordinate tasks to meet SLAs
- Create simple reports or analytics
- Participate in continuous improvement and basic Lean projects
- Perform administrative tasks as needed
- Analyze and recommend alternatives to meet customer or account needs
- Apply customer service, issue resolution, and problem-solving skills
Requirements:
- Bachelor's degree
- Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT
- Basic knowledge of customer service disciplines
- Learns products and processes with guidance
- Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word
- Strong attention to detail, numerical accuracy, and communication skills
- Ability to adapt to new systems and processes
- Basic analytical and problem-solving skills
- Able to work independently with minimal supervision
- Knowledge in the English and Korean languages (Reading, Writing, Speaking, and Listening) are required