Learning and Engagement Manager

The Learning and Engagement Manager will lead markets to elevate Retail Teams with the right knowledge, skills, and behaviors to deliver the Ultimate Boutique Experience.

Impact You Can Create In The Role:

• Shape the learning experience of all frontline teams, identifying needs and co-working with markets to enhance curriculums.
• Orchestrate key engagement campaigns throughout the year, amplifying Brand messages while supporting the market in executing locally.
• Strive for Service Excellence mindset, keeping frontline teams' passion and engagement at the heart of the Brand Posture.
• Focus on developing conditions where on-floor learning and coaching are keys to success.
• Be a key partner and advisor to local L&D managers on learning design and rollout.
• Engage and elevate the North Asia Community through Best Sharing, Outside-In learnings, embodying North Asia 'Lead Beyond' values.
• Identify and nurture synergies with Fashion Métiers to enrich Boutique Teams' learning and engagement journeys.
• Consolidate processes and tools to measure training program effectiveness and make necessary adjustments.
• Test new technologies and influence platform enhancements.
• Strive for opportunities to engage, upskill, and inspire Learning teams across markets.

You are Energised by:

• Contributing to instilling the brand's creative vision and client relational promise through People Learning and Engagement.
• Engaging in animation and transmission, exploring new learning methodologies and digital trends.
• Collaborating with various teams and adapting learning paths for retail success.
• Working with different markets and teams.

What You Will Bring:

• Passion for Fashion and Retail, Client Centric, and driven by Service Excellence.
• Extensive experience in retail learning and group animation, preferably within the Fashion/Luxury sector.
• Exceptional public speaking, storytelling, and interpersonal skills, coupled with an innovative mindset and adaptability.
• Teamwork & Agility within a matrix organization.
• Commitment to modern learning methodologies.