Description
Are you passionate about delivering high-quality, cutting-edge technology while driving customer satisfaction and operational excellence? Hewlett-Packard Enterprise company is seeking a Software Quality Assurance Engineering Manager to lead the EX System Testing Team.
As the leader of this team, you’ll work at the intersection of engineering innovation and customer advocacy, managing hardware and software quality assurance efforts while driving improvements that directly impact customer outcomes.
Responsibilities:
- Lead and manage the Software Quality Assurance team to ensure product quality and customer satisfaction.
- Act as the key point of escalation for complex technical issues, working cross-functionally with internal teams to resolve customer challenges effectively.
- Foster a culture of continuous improvement, innovation, and collaboration within the team.
Software Quality Assurance & Platform Validation
- Oversee quality assurance processes for hardware modules and software components.
- Develop and implement rigorous testing frameworks to ensure platform performance, scalability, and reliability.
- Collaborate with engineering teams to validate designs and ensure hardware/software compatibility.
Customer Escalation Management:
- Manage and resolve high-priority customer escalations by identifying root causes and implementing long-term solutions.
- Collaborate with technical leaders, program managers, and support teams to deliver timely, effective resolutions to customer-reported issues.
Program & Resource Management:
- Manage headcount, deliverables, schedules, and budgets for quality assurance activities and customer escalations.
- Collaborate with program managers, marketing, supply chain, and engineering teams to align QA efforts with product development roadmaps and customer needs.
Process Improvement & Innovation:
- Identify opportunities for process optimization and implement best practices to enhance QA efficiency and effectiveness.
- Leverage AI and automation tools and frameworks to improve testing coverage and speed.
People Development:
- Recruit, mentor, and develop a high-performing QA engineering team, fostering a culture of technical excellence and customer focus.
- Provide performance management, coaching, and career development for team members.
Education and Experience Required:
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Software Engineering, Computer Science & Engineering, or a related field.
- May have advanced university degree.
- Typically 5 or more years of related work experience, including 0 -2 years of people management experience.
Technical Expertise:
- Strong knowledge of software and hardware testing and validation processes, preferably in the networking industry or data center industry.
- Proficiency in software testing for device drivers, BIOS, firmware, and hardware/software integration.
- Experience with automated testing frameworks, tools, and methodologies.
Leadership & Management Skills:
- Strong leadership skills, including coaching, team-building, and conflict resolution.
- Advanced project management skills including time and risk management, resource prioritization, and project structuring.
What We Can Offer You:
- Health & Wellbeing benefits
- Personal & Professional Development programs
- Unconditional Inclusion culture