Description
We are seeking a Clinical Data & Care Coordination Lead to join our team at Manor View Practice to lead the day-to-day coordination and delivery of clinical searches, patient recalls, data tracking and agreed clinical programme administration across Manor View Practice.
This is a hands-on, non-clinical role supporting contractual achievement and clinical teams, with clinical decisions and approvals remaining with authorised clinicians.
Job Responsibilities
- Run routine and complex EMIS Web searches to identify patients requiring review, monitoring, recall or other agreed activity.
- Complete authorised ad hoc searches requested by partners, clinicians and managers, prioritised through the Contracts & Performance Manager.
- Maintain accurate search definitions, trackers, worklists and documentation; identify coding and register anomalies for appropriate review.
- Produce accurate data extracts and summaries, escalating unexpected results or potential clinical concerns.
- Prepare worklists and track outstanding activity for QOF, DES, LES, ECF and other commissioned programmes.
- Coordinate invitations, appointments, reminders and follow-up with existing Patient Care Team members and clinical teams.
- Gather activity evidence and maintain progress trackers for the managers performance reporting and contractual submissions.
- Coordinate LTC recalls and support childhood immunisation, cervical screening, LD, SMI, frailty, NHS Health Check and other agreed recall programmes.
- Track non-responders, outstanding appointments and follow-up actions under agreed protocols.
- Work with reception, nurses, pharmacists and other clinicians to ensure patients are offered appropriate appointments.
- Maintain safeguarding administrative registers and trackers and undertake agreed searches.
- Prepare agendas and documentation, coordinate safeguarding meetings and monitor administrative actions.
- Escalate concerns and outstanding items promptly to the designated safeguarding GP or other authorised clinician.
- Maintain palliative care administrative registers and patient lists under agreed protocols.
- Prepare Gold Standards Framework and multidisciplinary meeting information and track follow-up actions.
- Coordinate communication and administrative follow-up with relevant clinical and community teams.
- Support development of research administration only if the practice elects to participate in approved studies.
- Undertake approved patient-identification searches, invitations, recruitment trackers and study administration under the GP research lead.
- Support group clinic invitations, scheduling and related administration as required.
- Act as the operational point of contact for the Patient Care Team, coordinating daily work within priorities set by the manager.
- Support existing team members with searches, recalls and trackers and maintain cover for critical processes.
- Escalate workload pressures, delays and performance concerns; formal line management remains with the manager.
- Prepare regular operational updates and maintain written procedures for key tasks.
Person Specification
- Experience: Experience in GP practice or a comparable primary care setting. Experience with clinical searches, recalls or healthcare data administration.
- Technical skills: Strong EMIS Web skills, including ability to undertake clinical searches. Confident Excel skills and accurate spreadsheet management.
- Organisation: Able to manage competing deadlines and coordinate work with colleagues. High attention to detail and reliable follow-through.
- Communication and governance: Clear telephone and written communication. Understands confidentiality, data protection and escalation to clinicians.