Description
About the Role
At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the solutioning, to onboarding, to long-term adoption and ongoing account expansion.
Key Responsibilities
- Technical Validation: Partner closely with Korean Field Customer Engineers and Sales team to build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Developer, Security, Networking Platforms).
- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
- AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.
- Commercial Accountability & Expansion: Carry a variable quota tied directly to regional revenue. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Translate platform capabilities into return on investment for C-level executives.
Qualifications
- Native Korean Speaker with strong English to deal with customers in Korea
- Experience: 3 years or more of experience in a customer-facing technical Pre-Sales role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, or Principal leveling).
- AI Tooling & Automation: Demonstrated experience building tools with AI and a strong focus on using automation to solve technical and customer-facing challenges.
- Core Technical Knowledge: Foundational understanding of Web Technologies, Internet Security, Computer Networking, along with strong technical troubleshooting skills.
- Commercial Mindset: Willingness to work in a revenue-aligned environment.
- Technical Curiosity & Adaptability: Passionate about learning new technologies and comfortable working in a fast-paced environment that requires navigating ambiguity.
- Problem-Solving: Proven ability to proactively identify and diagnose complex issues, followed by developing sustainable, preventative solutions.
- Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
What Makes Cloudflare Special?
Cloudflare is committed to helping build a better Internet. Fundamental to our mission is protecting the free and open Internet. We have projects such as Project Galileo, Athenian Project, and 1.1.1.1 to help achieve this goal.