Technical Support Specialist

We are seeking a technically skilled and customer-focused Technical Support Specialist to assist customers through inbound phone calls and live chat.

The successful candidate will have hands-on experience building and troubleshooting desktop computers and be able to clearly explain technical solutions to customers.

Responsibilities:

• Provide technical support through inbound phone calls and live chat
• Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals
• Assist with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software
• Guide customers through installation, configuration, compatibility, and troubleshooting steps
• Identify defective products and assist with warranty or replacement processes
• Accurately document customer interactions and troubleshooting performed
• Escalate complex or unresolved issues when necessary
• Maintain strong productivity, documentation, and customer satisfaction results

Required Skills:

• Hands-on experience building, upgrading, or repairing desktop computers
• Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures
• Strong verbal and written communication skills
• Ability to explain technical information clearly to customers of all experience levels
• Strong troubleshooting, problem-solving, and multitasking abilities
• Ability to remain patient and professional during difficult customer interactions
• Ability to work on-site in Milpitas, California

Preferred Qualifications:

• Previous technical support, help desk, computer repair, or customer service experience
• Familiarity with CORSAIR hardware and software
• Experience supporting customers through phone, chat, or ticketing systems
• Experience using Oracle or similar customer service and order-management systems