Description
Job Overview
We are seeking an experienced Head of ICT, EU to lead our ICT function in Luxembourg. As part of Tide's One Platform department, you will play a crucial role in shaping the company's ICT strategy and ensuring compliance with regulatory requirements.
About the Team
The ICT Manager will be responsible for overseeing the ICT function within Tide Platform S.A. (TPSA), our EU entity. You will report locally to Authorised Management and functionally to Tide's Chief Data and Technology Officer. Your primary focus will be on setting ICT requirements, verifying delivery, and approving changes that impact the entity.
Key Responsibilities
- Develop and implement the entity's ICT strategy, project roadmap, and digital operational resilience strategy
- Act as Service Owner for the intra-group arrangement with Tide Platform Ltd, setting service levels and monitoring performance
- Direct the outsourcing lifecycle, including due diligence, contractual protections, and monitoring
- Own the entity's position on criticality and concentration risk across the third-party estate
- Ensure TPSA meets its DORA obligations in practice
- Set the entity's first-line ICT security requirements and verify they are met
- Report ICT and third-party risk to Authorised Management and the Board Risk and Compliance Committee
Requirements
- Extensive experience running or governing ICT in a regulated financial institution, including DORA delivery
- Deep third-party and outsourcing risk experience across the full lifecycle
- Intra-group delegation models, sub-outsourcing, data location, and concentration risk knowledge
- Direct experience with the CSSF and understanding of Luxembourg expectations on local substance
- Fluency in modern cloud and engineering practices, including CI/CD and cloud-native architecture
- ISO 27001 ISMS implementation and familiarity with frameworks such as NIST CSF and PCI DSS
- Excellent communication and regulatory interaction skills
- CISSP, CISM, or CISA certification preferred; fluent English, with French, German, or Luxembourgish useful
Benefits
- Competitive salary: €119,000 to €148,750 per annum, plus equity
- Generous annual leave and bank holidays
- Parental leave policies, including maternity, paternity, and adoption leave
- Sabbatical options after milestone years
- Mental wellbeing support, including therapy sessions and workshops
- Volunteering and development days for personal growth
- Annual budget for learning and development
- Home office setup contribution