HPC Service Delivery Consultant

Hewlett Packard Enterprise is seeking an experienced HPC Service Delivery Consultant to work onsite with a partner/customer office. As a HPC Service Delivery Consultant, you will support the customer's sysadmin and HPE hardware teams in daily operations, contributing to the achievement of contractual SLA in terms of availability, stability, and performance.

Responsibilities:

• Qualify, analyze, troubleshoot, and resolve incidents with the right level of autonomy and expertise
• Increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks
• Work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions
• Interact with third parties involved in the overall HPC solution
• Collaborate with the customer's sysadmin and support teams
• Manage the customer relationship, including verbal and written communication

Requirements:

• Strong Linux system expertise, with good experience with distribution management
• HA clusters
• Strong knowledge of HPC systems and underlying components
• Parallel filesystems
• High-speed network
• DevOps: Ansible, Git, Puppet, Bash or Python scripting
• Parallel computing and development software stacks
• Big Data databases: Elastic/OpenSearch
• Monitoring tools and dashboards: Prometheus, Grafana
• Docker containers, Kubernetes
• Expert-level knowledge and willingness to learn
• Understanding of architectural dependencies of technologies in the customer's IT environment
• Analytical mindset
• Committed to delivering the service as expected by the customer, and to meet contractual SLA
• Good at partnering, innovating, and continual improvement
• Able to speak Italian and English, with good verbal and written communication skills

Benefits:

• Competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development