Description
Join the Future of Driving! Become an Autonomous Vehicle - Emergency Response Specialist! TaskUs is looking for dynamic individuals to support and enhance the journey of autonomous vehicles. As a Call Handler / Emergency Response Specialist, you will provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios.
Responsibilities:
- Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
- Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
- Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
- Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
- Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
- Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.
- Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.
Requirements:
- Pass a background check, drug and alcohol test
- Full Valid UK drivers license with 3 years of driving experience and a clean driving record
Nice to have:
- 999/ Emergency Telecommunications experience or similar - minimum of 1 year
- Deescalation skills/experience
- Strong focus on safety and attention to detail
- Excellent problem-solving and decision-making skills
- Ability to work effectively in a fast-paced, ever-changing environment
- Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience
- Adaptability to new technologies and processes
- Ability to self-correct and learn from previous mistakes
- Maintain safety compliance certifications
- Ability to stay focused and seated for multiple hours at a time
- Ability to multitask in dynamic situations
- Schedule flexibility to support a 24*7 operation including holidays
Benefits:
- Annual Salary: £32k
- Private Medical Insurance (PMI) through BUPA
- Dental Insurance through BUPA
- Life Insurance through Canada Life
- Income Protection Insurance through Canada Life
- Pension Insurance through Aviva
- Birthday Leave
- Referral Incentive Program