Account Manager

About the Role

As Flexport opens its doors in Brazil, we're looking for an Account Manager to help lead client growth in one of the most important markets in our LATAM expansion. You'll be part of the initial cohort of local hires building Flexport's presence in the country.

Responsibilities

• Develop and launch new solutions that meet the needs of the largest and most complex global freight forwarding clients
• Focus on accelerating growth across the full Flexport portfolio, including Air, Ocean, Cross-border, Trade Advisory, Customs, and Control Tower
• Partner with global sales teams in the US, Europe, and APAC to identify expansion opportunities with existing accounts and grow Flexport's share of wallet
• Work cross-functionally, across Operations, Procurement, Fulfillment, Implementation, Legal, industry subject matter experts, and Trade and Financial Services, to build and execute client strategies that maximize outcomes
• Drive sales by upselling in Brazil, demonstrating Flexport's value through platform demos, coordinating onboarding with cross-functional teams, and managing client operating procedures for consistency and efficiency
• Run business review meetings for key clients, review operational performance, and follow up on Net Promoter Score (NPS) results to improve client satisfaction
• Oversee account-level quality assurance: evaluate metrics proactively, manage volume forecasts, and resolve discrepancies to keep accounts performing well
• Build alignment with executive-level customer contacts and maintain relationships with stakeholders at some of the world's largest brands
• Stay current on industry and supply chain developments so you can proactively educate and support clients through change

Requirements

• Bachelor's or master's degree
• 3-5 years of Freight Forwarding/SaaS Account Management or Sales experience
• An entrepreneurial mindset, with a strong track record of driving results and innovation
• Experience working across complex global team matrices to reach solutions and results
• Experience building client relationships globally, and turning those relationships into business growth
• Passion for team success, with the ability to inspire and motivate others
• A can-do, roll-up-your-sleeves, results-oriented approach; approachable and accessible
• Strategic thinking paired with disciplined planning; able to turn strategy into operational plans
• Excellent presentation and communication skills across written, verbal, phone, and media channels
• Strong negotiation and problem-solving skills
• Awareness of cultural differences and business norms across the globe, with the ability to adapt style to local business cultures
• A track record of building strong internal and external relationships
• A compliance-first mindset, high integrity and ethics, with style and behavior that reflect Flexport's values
• Hands-on daily use of AI tools, or a strong affinity for picking them up fast