Accessory Sales Manager

The Accessory Sales Manager will report to the Sales and Marketing Manager (Field), and matrixed to Vehicle Personalization/Accessories National Sales and Distribution Manager (General Office).

Responsibilities:

• Execute Dealer adoption of Vehicle Personalization/Accessories Sales within the Field and thus business growth for Dealers and Vehicle Personalization/Accessories various sales channels.
• Manage and support the Ford Accessory Distributor network to deliver sales and service performance.
• Lead and manage Regional alignment, communication on priorities for accessories and the various initiatives.
• Execute and deliver NEW “FCG” (Ford Custom Garage) sales/distribution process which includes a new way for Dealers to offer Accessories through vehicle wholesaling/unique ordering interface.
• Sell and grow “Dealer Channel” (over counter sales) for Vehicle Personalization’s various business portfolios-GFA (Genuine Ford Accessories), FLA (Ford Licensed Accessories) and FPP (Ford Performance Parts).
• Sell and grow “DIO” (Dealer Installed Options) through enhanced Dealer sales processes.
• Sell and grow Vocational accessory packages with CVC/Elite/Ford Pro Dealers.
• Support Ford’s eCommerce Accessories business through enhanced Dealer and FAD (Ford Accessory Distributor) processes.
• Provide service to Dealers related to accessory installation escalation issues, warranty, etc.
• Through National Accessory Business Development Manager-collaborate with Ford’s General Office including Purchasing, Planning, Program Management, Sales, Marketing, etc. to adopt new products, sales processes, incentives/promotions, etc.
• Identify best practices in inclusion within the nation to share for continuous improvement.
• Assist with talent acquisition and recruitment strategies to drive Vehicle Personalization’s Field Team.
• Provide regular updates and communicate to local and global management on progress, challenges, and real-time feedback from stakeholders.
• Collaborate with key Ford stakeholders, including the core skill teams of Field/Dealer Operations, Market Representation.
• Proactively working to understand and communicate best practices and unique regional requirements to stakeholders.
• Support miscellaneous team assignments as needed.

Qualifications:

• Bachelors Degree Required.
• 3+ years of experience working with an organization to deliver change (strongly preferred).
• 7+ years of dealer-facing operations and/or retail experience (Field Ops, Sales and Service, Market Representation, CX, etc.) required.
• 3+ years of experience working with franchisees or dealers to implement company initiatives and deliver results, including developing an executable strategic vision for dealer culture improvement.
• 5+ years of automotive retail business acumen and working knowledge of dealership operations, business practices and operating structure (preferred).
• 3+ years of experience applying the synergy between process and people at retail to create a best-in-class dealer experience for dealer employees and their customers.
• 3+ years of experience building a network of company employee advocates across dealer-facing organizations (Sales, Field Ops, Market Representation, FCSD, Model e, etc.).
• 3+ years of demonstrated examples of advocacy and empathy.
• 3+ years of demonstrated commitment to the company and its culture, learning and development, inclusion, the customer experience and its products.
• 5+ years of experience influencing key partners at all levels to collaborate on shared objectives.
• 2+ years of experience championing lean practices and Ford OS behaviors.
• 3+ years of experience promoting an inclusive environment and embodying Ford OS behaviors.
• 5+ years of project management experience, including managing multiple complex projects simultaneously.
• 5+ years of experience applying strong organization, interpersonal, analytical and communication skills.
• 5+ years of experience demonstrating teamwork, collaboration and a superior customer service mindset.
• 5+ years of experience working independently, under time and workload constraints, and prioritizing effectively.
• Ability to travel domestically.

Benefits:

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.