Senior TechOps & Release Automation Engineer

Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and ride-hailing.

As a Senior TechOps & Release Automation Engineer (G4), you will lead the operational health and release readiness of DevHome and related partner-facing platforms.

Responsibilities

• Manage end-to-end DevHome operations, partner onboarding support, and release execution from intake through post-release verification.
• Manage Android and iOS release activities, including cutoffs, submissions, phased rollouts, cherry-picks, rollback readiness, and release tracking.
• Resolve operational escalations related to partner access, login issues, onboarding blockers, scope or configuration requests, and documentation publishing flows.
• Make safe production changes across Go services, React/Docusaurus surfaces, configurations, secrets, tokens, and developer documentation.
• Maintain Terraform-managed AWS infrastructure, GitLab runners, CI/CD pipelines, and other reliability-critical operational tooling.
• Investigate and respond to production incidents using Datadog, Kibana, and system-level troubleshooting to resolve performance, latency, and partner-helping issues.
• Support infrastructure lifecycle work such as AMI rotation, EC2 and Docklet maintenance, backend scaling, and migration to MEKS.
• Develop automation, scripts, and internal tools that reduce manual effort across release management, approvals, assessment, and partner operations.
• Contribute to on-call readiness, RCA follow-ups, SOP improvements, and runbook maintenance.
• Partner with cross-functional stakeholders and external partners to unblock launches and keep platform operations moving smoothly.

Qualifications

• 5+ years of hands-on experience in TechOps, DevOps, SRE, release engineering, platform support, or similar operational engineering roles.
• Go (Golang) skills, with the ability to safely navigate and modify a large shared monorepo.
• Comfortable working across both application and operations layers, including code, infrastructure, CI/CD, secrets, documentation, and production troubleshooting.
• Experience with release operations, production change management, feature rollouts and mobile app releases.
• Troubleshooting judgment, with the ability to assess growth, identify root causes, and lead issues through to resolution independently.
• Working knowledge of GitLab, Jira, Confluence, and Slack.
• Hands-on experience with Terraform and AWS, including practical knowledge of Route53, Security Groups, runners, compute lifecycle management, and safe infrastructure changes.
• Working knowledge of Kubernetes/EKS, with experience in Helm charts, service-mesh-style networking, namespaces, staged migrations, or MEKS/Kubernetes migration work.
• Trigger, debug, and maintain CI/CD pipelines, including GitLab pipeline troubleshooting, release automation, and deployment workflows such as Conveyor or similar tools.
• Experience with OAuth 2.0, OpenID Connect (OIDC), token flows, HMAC, and secret management, especially for partner-facing API platforms.
• Experience with HashiCorp Vault or equivalent secret and token management systems.
• Familiarity with React and Docusaurus to maintain partner portal UI and developer documentation workflows, even if your core strength is in backend or operations engineering.
• Experience investigating operational issues using Datadog, Kibana, logs, and production telemetry.
• Experience building internal admin tools, workflow automation, approval systems, Slack bots, or similar operational tooling.
• Partner management skills and empathy, with the ability to bridge engineering systems and operational needs across BD, Legal, Ops, partner engineering teams, and external developer contacts.
• Experience supporting external-facing partner or developer platforms, including canary or phased rollouts, production hardening, post-mortems, runbook creation, or mentoring team members.

Benefits

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex to create a benefits package that suits your needs and aspirations.
• Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme.
• FlexWork arrangements such as differentiated hours.