Help Desk Receptionist

We are seeking a highly organised and customer-focused Help Desk Receptionist to join our team in Mexico City. As a Help Desk Receptionist, you will be responsible for delivering exceptional service, ensuring quality in every task, and meeting or exceeding company expectations.

Responsibilities:

• Provide high-quality customer service, understanding others' needs and responding accordingly
• Manage reception and telephone lines, coordinate shipments and deliveries, receive and manage visitors in the studio
• Report facility issues to the facilities administrator and engage in inventory management for HR supplies
• Support purchasing and requisitioning for facilities and engagement, coordinate taxis and corporate transportation
• Assist in the search for new suppliers and support the Shared Services and Regional Director America's team
• Organise events and ensure high-quality results and a wonderful experience for participants

Requirements:

• 2 years of experience as a facilities help desk representative or receptionist
• Motivation, teamwork skills, and a service-oriented mindset
• Event organisation, travel planning, and reservation coordination
• Good English writing, verbal, and interpersonal communication skills
• Flexibility with working hours, intermediate or advanced computer skills, and Office and Google Workspace tools
• Agenda management and administrative tasks, customer service orientation, creativity, proactivity, and willingness to learn
• Excellent organisation skills, commitment, honesty, and trustworthiness
• Experience coordinating office operations, vendors, and maintenance requests
• Strong problem-solving skills with the ability to prioritise multiple tasks in a fast-paced environment

Benefits:

• Monthly gross salary: $15,000 MXN
• Benefits as per law
• Xmas bonus: 30 days
• Major Medical Insurance, Minor Medical Insurance, Savings Fund, Grocery Vouchers: $1,200 MXN