Description
As a Customer and Trading Manager - Online at Sainsbury's Supermarkets Ltd, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers.
Key responsibilities include:
- Collaborating with other managers to ensure the success of the shopping experience of the overall store
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
The online teams work early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00.
To be successful in this role, you will need:
- Previous line management responsibilities in a fast-paced, operational environment
- Experience providing brilliant customer service and coaching a team to do the same
- Ability to deliver KPIs or other performance indicators
- Experience managing disciplinaries, performance issues, or other similar employee relations issues
- Operational leadership skills, with the ability to lead operations alone in the absence of more senior management
In terms of benefits, Sainsbury's Supermarkets Ltd offers:
- A discount card with 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount off at Sainsbury's every Friday and Saturday
- An annual bonus scheme based on company and individual performance
- Free food and hot drinks provided for colleagues in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension matching 4-7.5% of contributions
- Sainsbury's share scheme
- Wellbeing support, including emotional support, counselling, legal and financial advice
- Colleague networks
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more