CX Business Intelligence Analyst

Gusto's Customer Experience team is changing how they serve small businesses with new service models, a telephony platform migration, and data infrastructure. We're hiring a Business Intelligence Analyst to own the data layer, building pipelines, models, and dashboards to make CX data trustworthy and self-serve.

Responsibilities:

• Lead ambiguous problems, designing analysis and measurement frameworks, and enforcing data integrity
• Deliver high-impact projects, balancing trade-offs to maximize business value
• Partner with CX leaders, data-science teams, and tool developers to align on strategy
• Apply advanced statistical methods and AI-driven anomaly detection to uncover opportunities and diagnose performance issues
• Develop and scale reporting, defining DBT and Snowflake data pipeline requirements
• Work independently, prioritizing and delivering data projects
• Scale the craft, up-leveling the team's best practices in data modeling and schema design
• Present complex findings in a structured, compelling way to technical and non-technical stakeholders

Requirements:

• 3+ years of experience in Data Analytics, Data Engineering, or Data Governance
• Strong SQL and Python proficiency
• Strong foundation in data modeling, schema design, and data quality best practices
• Proven experience building and maintaining robust data reporting pipelines and ETL workflows
• Demonstrated experience designing or operating governance for AI-assisted analytics outputs
• Clear, direct communication style
• Comfortable working independently and managing competing priorities
• Frequent, practical use of AI in analytics workflows with concrete examples