Credit Operations Manager

Job Overview

As a Credit Operations Manager at Stripe, you will lead and develop a team of credit operations analysts while setting a strategic vision for scalable, high-quality operations. You will help enable new and existing Stripe products by translating product strategies into operational capabilities and appropriate credit controls.

Responsibilities

• Lead, motivate, and develop a high-performing Credit Operations team by setting clear goals, providing regular coaching and feedback, and supporting professional growth.
• Assess the team’s current and future capability needs and partner on hiring, workforce planning, and development strategies to close material gaps.
• Set priorities for the team in alignment with Credit’s broader strategy and translate them into clear goals, work plans, and operating mechanisms.
• Evolve Credit Operations’ systems, processes, and operating model to improve decision quality, mitigate emerging risks, and scale efficiently.
• Support new and existing Stripe products by assessing credit and operational impacts, defining requirements and controls, and preparing Credit Operations for launch and ongoing support.
• Partner with Risk leadership and cross-functional stakeholders to prioritize investments in risk mitigation, operational efficiency, and user experience.
• Use AI-enabled tools and partner with technical and operational stakeholders to test and implement automation, with appropriate quality controls and change management.
• Define and manage operating metrics and service-level agreements, using performance insights and root-cause analysis to drive improvements.
• Oversee credit-related vendor performance and ensure work meets applicable quality and compliance standards.

Requirements

• 10-15 years of work experience in commercial credit underwriting.
• 3-5 years of experience leading credit risk or underwriting teams in a fast-paced, high-growth environment.
• Experience in financial risk modeling or cash-flow forecasting.
• Proven track record of building, leading, and developing high-performing teams.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and stakeholder-management skills.
• Demonstrated experience designing, launching, and scaling programs or operational capabilities.
• Experience using AI-enabled tools and partnering with technical and operational stakeholders to implement automation.

Preferred Qualifications

• Experience supporting credit-related product launches or translating product capabilities into operational requirements.
• Strong knowledge of accounting principles and experience evaluating financial statements and business models.
• Experience analyzing data and creating dashboards using SQL.
• Experience partnering with engineering teams to develop or improve investigative and decisioning tools.