Description
Salesforce is seeking a Director, Technical Consulting to join our Global Delivery Centre (GDC) team. The successful candidate will be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guiding them on their CTA journey and upskilling path across modern AI platforms.
Responsibilities:
- Plan capacity, hire, train, and mentor Technical Architects
- Serve as a trusted advisor to clients, guiding them in rationalizing and deploying emerging technologies and Enterprise AI Architecture
- Identify and lead internal critical initiatives to grow the Industries Architects' consulting practice
- Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions
- Lead Enterprise Architecture and Governance for an enterprise-level customer engagement
- Lead functional and technical workshops
- Lead a project team of developers focused on driving optimized solutions for clients
- Ensure the success of these teams while securing the highest CSAT and business outcomes
- Manage customer expectations and negotiate solutions to complex problems
- Establish trust with the customer's leadership and promote best practices
Minimum Requirements:
- 18+ years of experience leading Salesforce technical consulting projects
- Strong application design skills combined with strong data, integration, and security architecture skills
- Expertise in leading Salesforce Field Service or Salesforce Data Cloud implementations
- Expertise in one or multiple domains (e.g. Financial Services, Health & Life Sciences)
- Integration Architecture
- Platform Security
- Sharing and Visibility
- Data Architecture and Management
- Apex Design Patterns
- Proficiency in English
Preferred Requirements:
- CTA
- Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect)
- OmniStudio Developer/Consultant
- Strong communication skills
- Proven ability to analyze, design, and optimize business processes via technology and integration
- Exceptional analytical skills