Description
The Senior Business Resilience Program Manager role is part of Block's Security Governance Risk and Compliance team. The successful candidate will help operate and mature Block's resilience program across business continuity, disaster recovery, crisis management, operational resilience, third-party resilience, testing, reporting, and regulatory compliance support.
Responsibilities:
- Identify resilience risks across critical services, business functions, technology, and dependencies
- Develop and maintain current, testable business continuity, disaster recovery, and crisis management plans
- Coordinate resilience exercises and recovery tests, report findings, and partner with accountable owners to track remediation
- Assess third-party continuity and recovery capabilities, identify gaps, and support remediation
- Communicate resilience posture, open risks, and decisions needed to governance forums, senior leaders, and Boards
- Partner with regional entities to align global practices with local requirements
- Improve resilience workflows through AI, automation, dashboards, templates, and self-service tools
Requirements:
- 6+ years of experience operating or improving global resilience, business continuity, disaster recovery, crisis management, or related risk programs
- Strong knowledge of impact analysis, dependency mapping, recovery strategies, testing, remediation, and governance
- Strong project management, organizational, and partnership skills
- Excellent communication and analytical judgment
- Comfort using AI, automation, data analysis, and reporting tools
- A relevant professional certification, such as those from DRI International or the Business Continuity Institute