Description
We are seeking a resilient, proactive leader with expertise in Income Collection and Benefits to inspire and drive team excellence.
In this role, key responsibilities include:
- Overseeing end-to-end team management, including check-ins, performance reviews, and absence monitoring.
- Providing strategic guidance and developing innovative solutions for complex cases.
- Managing complaint responses to drive continuous learning and process improvements.
We are looking for an exceptional Temporary Accommodation Income Collection & Benefits Manager to lead an operational team dedicated to supporting vulnerable households, maximising income collection, and optimising benefit take-up.
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough.
Key Responsibilities
- Team Leadership: Provide daily management, direction, and support to a team of up to 11 Income Collection and Housing Benefit Officers.
- Income Maximisation: Oversee collection and benefit take-up strategies to reduce arrears for households placed in temporary accommodation.
- Legal Coordination: Lead and coordinate possession action and legal referrals with Legal Services when necessary, ensuring all pre-legal steps and protocols are met.
- Vulnerability & Support: Guide the team in handling complex resident cases empathetically, balancing firm debt management with compassionate support and signposting.
Benefits
- As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
Our Values
- We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our “PROUD” values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.