Description
The Operations Manager is a member of the Store Management team, responsible for driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service.
The Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including:
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Essential Functions:
- Lead others and work effectively with store crews
- Supervise, assign and direct activities of the store’s crew
- Effectively communicate information to store crew and supervisors in an open and timely manner
- Support Store Manager with action plans for operational and service improvement
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture
Requirements:
- Deductive reasoning ability, advanced analytical skills and computer skills
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications:
- Experience as a retail manager or supervisor
Education:
- High School diploma or equivalent preferred but not required
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: $19.00 - $29.00
Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.