Description
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce.
The role will lead Fin's New Business organization in North America, a team of Account Executives and their front-line managers responsible for new logo and new revenue growth across the SMB and Mid-Market segments. Reporting to the VP, NAMER Sales, this person owns the new business strategy, operating plan, and results for the region, and is accountable for building and running a high-performing, multi-layered sales organization.
Responsibilities:
- Develop and execute new business strategy for North America across SMB and Mid-Market
- Own segment planning: territory and capacity design, headcount plans, quota setting, and resource allocation across teams
- Translate company goals into regional operating plans and tactics that reflect market dynamics and the Fin opportunity
- Hire, coach, and develop a team of front-line Sales Managers
- Build a strong leadership bench and a culture of accountability, rigor, and continuous improvement
- Own the regional new business forecast; drive forecast accuracy and pipeline discipline across all teams
- Analyze sales metrics to identify trends, optimize process, and improve productivity and win rates
- Partner with Marketing, SDR, Product, Sales Engineering, Enablement, RevOps, and Customer Success on go-to-market strategy, pipeline generation, and a seamless customer experience
Requirements:
- 5+ years in a quota-carrying new business IC role with proven success
- 5+ years of sales management experience
- Track record of building and scaling new business organizations across multiple segments with a mix of velocity and strategic selling
- Demonstrated success developing and executing outbound sales strategies
- Exemplary new business sales acumen; experience with Command of the Message and MEDDPICC a plus
- Strong command of forecasting principles and a track record of accurate revenue forecasting at the regional level
Benefits:
- Competitive salary: $414,000-$494,500 OTE
- Corporate bonus program or sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
- Comprehensive benefits and resources to support health and wellbeing, family, time away from work, and financial future