Deputy Program Manager

We are seeking a technical and hands-on Deputy Program Manager to support our mission-critical cybersecurity program. You will serve as our Local Program Manager at Hanscom AFB, MA as the operational leader, guiding day-to-day execution across cybersecurity operations, Zero Trust Design and cloud security, and infrastructure workstreams.

Responsibilities:

• Main interaction and point of contact with government Operations Lead and government Deputy Capability Lead
• Ensures customers’ requirements and drivers are understood, and represents them during project and services prioritizations
• Ensures customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained
• Responsible for ensuring the customer priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated
• Fields customer complaints and escalations are handled well through a sympathetic (yet formal) process
• Ensures value creation for the customer and that the work is in line with the organization’s strategy and priorities
• Provides technical, administrative, and operational oversight
• Participates in the development of technical project plans, proposals, reports, and task order administrative reporting
• Conducts planning and provides recommendations on task workload and improved technologies to ensure the capability stays relevant
• Interacts with vendors, other agencies, and other client staff on behalf of the client
• Coordinates development of deliverables and products
• Ensures quality assurance of project deliverables, ensuring all teams are meeting technical SLAs
• Participates in special projects as required

Required Qualifications:

• 15+ years of related experience, including supervisory experience in support of IT networks and communications to include governance and policy and process development and implementation
• Experience with developing policy and implementation plans for cross‐network communications, including Service and Joint networks is required
• Experience in the available DoW classified and unclassified communications transport, and the organizations that manage them
• Secret Clearance is required, TS is preferred
• Experience in financial analysis of large projects
• Experience managing and leading cross functional teams
• Demonstrable administrative and organizational skills
• Demonstrated ability to manage multiple projects and tasks simultaneously
• Demonstrated ability to work in fast-paced environment

Benefits:

• Full-flex work week (where eligible and approved)
• 401(k) with company match
• Comprehensive health and wellness packages
• Professional growth opportunities, internal mobility, paid education, and certifications
• Paid vacation and holidays