Description
Join our dynamic team at the Westbourne Centre, Birmingham, part of Ramsay Health Care, where we provide high-quality procedures, treatments, and patient experiences for private, insured, and NHS patients.
As a Senior Private Patient Coordinator, you will support and coordinate the private patient journey from initial enquiry through to admission and discharge, acting as a key point of contact for self-pay and insured patients, working closely with consultants, medical secretaries, and hospital teams to ensure an outstanding patient experience.
Responsibilities:
- Act as the primary point of contact for private patients and key stakeholders.
- Understand, monitor, and optimise the private patient pathway from enquiry to surgery, supporting conversion through consultant, hospital, and National Enquiry Centre referrals.
- Ensure a quality service for potential private patients, including accurate and timely responses to enquiries.
- Provide guidance to local hospital teams and effectively manage consultant relationships to ensure the private patient experience is consistently and exceptionally delivered.
- Manage activity in line with set KPIs on self-pay conversion and patient satisfaction.
- Maximise conversion from outpatient appointment to procedure/admit through various methods.
- Build and maintain excellent relationships with consultants and all internal and external stakeholders to maximise opportunities and encourage loyalty.
- Understand PMI networks and consultant inclusion.
- Utilise the Brand hub platform to update and maintain all templated toolkits.
- Develop social media content and keep platforms updated.
- Support with events internally and externally (which may occasionally include a weekend).
- Carry out any other duties required to support the effective operation and development of the business.
Benefits:
- Health, Wellbeing & Financial Security:
- Private Medical Cover, with the option to add your partner and dependants.
- Discounted Bupa Dental Insurance.
- Life Assurance (Death in Service) x3 your base salary.
- Private Pension, with Ramsay matching up to 5% after a qualifying period.
- Employee Assistance Programme.
- Work–Life Balance:
- 25 days annual leave + bank holidays, with the option to buy or sell additional days.
- Flexible shift patterns, where possible.
- Family-friendly policies, including enhanced parental leave.
- Volunteer leave to support causes that matter to you.
- Career Development & Recognition:
- Training and Development via the Ramsay Academy to support your career development.
- Colleague recognition programme to celebrate our people.
- Lifestyle & Everyday Perks:
- Access to our benefits platform, offering a wide range of discounts.
- Cycle2Work scheme.
- Subsidised staff restaurant, where possible.
- Free parking on site, where possible.